Receptive AI

Terms of Service

Last updated: May 9, 2026

These Terms of Service (the "Terms") govern your access to and use of Receptive AI (the "Service"), a product of DISTACK SOLUTIONS (SMC-PRIVATE) LIMITED, a company incorporated in Pakistan ("we", "our", "us"). By creating an account or using the Service, you (the "Customer") agree to these Terms.

1. The Service

Receptive AI is an AI receptionist platform that helps businesses respond to inbound communications from their customers across multiple channels — phone calls, web chat, email, and WhatsApp. The Service automates replies using large language models guided by the Customer's configured knowledge base and instructions, and surfaces all interactions in a unified inbox where the Customer can take over manually at any time.

2. Eligibility and accounts

  • You must be at least 18 years old and capable of forming a binding contract under the laws applicable to you.
  • You must register an account with accurate information and keep it up to date.
  • You are responsible for maintaining the confidentiality of your credentials and for all activity under your account.
  • If you are using the Service on behalf of an organisation, you represent that you are authorised to bind that organisation to these Terms.

3. Acceptable use

You agree not to use the Service to:

  • Send unsolicited bulk messages, spam, marketing campaigns to recipients who have not opted in, or otherwise violate the platform policies of any messaging provider used by the Service (including but not limited to Meta WhatsApp Business Platform policies).
  • Impersonate any person or entity, or misrepresent your affiliation.
  • Send unlawful, defamatory, threatening, harassing, fraudulent, or sexually explicit content.
  • Attempt to gain unauthorised access to the Service, other accounts, or any system or network connected to the Service.
  • Reverse-engineer, decompile, or otherwise attempt to derive source code from the Service, except to the extent allowed by mandatory law.
  • Use the Service in a way that could disable, overburden, damage, or impair the Service or interfere with others' use of it.
  • Use the Service to generate or distribute content that infringes intellectual property rights or violates privacy rights of any third party.
  • Use the Service for any purpose that violates applicable laws in your jurisdiction or in Pakistan.

4. WhatsApp Business Platform compliance

If you connect a WhatsApp Business Account to the Service, you agree to comply with Meta's WhatsApp Business Platform policies, including:

  • The WhatsApp Business Solution Terms.
  • The WhatsApp Business Policy, including the Commerce Policy where applicable.
  • The 24-hour customer service window — outside of which replies require pre-approved templates. The Service enforces this window automatically.
  • Obtaining proper opt-in consent from recipients before sending any business-initiated messages (templates).
  • Honouring opt-out requests promptly.

We reserve the right to suspend any WhatsApp integration that we reasonably believe violates Meta's policies or that Meta requires us to suspend.

5. Customer content and data

You retain all rights to the content you upload to or generate through the Service ("Customer Content"), including knowledge base entries, custom instructions, branding, and conversation records. You grant us a limited, worldwide, non-exclusive, royalty-free licence to host, process, and transmit Customer Content solely as needed to provide the Service to you.

We process personal data in accordance with our Privacy Policy, which forms part of these Terms.

6. AI output

  • The Service uses third-party language models to generate replies. Output may occasionally be inaccurate, incomplete, or inappropriate.
  • You are responsible for reviewing AI-generated replies, configuring the Service's knowledge base accurately, and taking over conversations where human judgment is needed.
  • Do not rely on AI output as professional advice (legal, medical, financial, etc.).
  • We do not guarantee that AI output is free from errors, biases, or unexpected behaviour.

7. Third-party integrations

The Service connects to third-party platforms (Meta WhatsApp, voice providers, email providers, language model providers, etc.). Your use of these integrations is also subject to the respective third party's terms. We are not responsible for outages, data loss, billing issues, or policy changes by third parties.

8. Fees and payment

  • The Service is offered under the pricing plan you selected at signup or as separately agreed in writing.
  • Fees are billed in advance for the chosen billing cycle and are non-refundable except as required by law.
  • Usage-based components (e.g. WhatsApp message volumes, voice minutes, AI generation tokens) may be billed in arrears at the rates published on our website.
  • If payment fails, we may suspend the Service after written notice. Continued non-payment may result in termination.
  • You are responsible for any taxes (sales tax, VAT, GST, withholding) applicable to your purchase.

9. Suspension and termination

We may suspend or terminate your access to the Service if:

  • You materially breach these Terms and fail to cure the breach within 14 days of written notice.
  • You violate Section 3 (Acceptable Use) or Section 4 (WhatsApp compliance) — we may suspend immediately for serious violations without prior notice.
  • You fail to pay fees when due.
  • Required by applicable law or by a third-party platform (e.g. Meta requiring suspension of a specific WhatsApp Business Account).

You may terminate your account at any time via Settings → Account → Delete account. On termination, your access ends and we delete your data per the schedule in our Privacy Policy.

10. Intellectual property

We and our licensors own all rights in and to the Service, including the software, design, trademarks ("Receptive AI", the Receptive logo), documentation, and the underlying AI agent infrastructure. Nothing in these Terms transfers any ownership rights to you, except for the limited licence to use the Service granted in Section 11.

11. Licence to use the Service

Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, and revocable licence to access and use the Service for your internal business purposes during the term of your subscription.

12. Warranty disclaimer

The service is provided "as is" and "as available" without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy of AI output, and uninterrupted operation. Use of the service is at your own risk.

13. Limitation of liability

To the maximum extent permitted by law, in no event will Distack Solutions, its affiliates, officers, employees, or agents be liable for any indirect, incidental, consequential, special, or exemplary damages, including loss of profits, revenue, data, goodwill, or business opportunities, arising out of or related to the service, even if advised of the possibility of such damages. Our aggregate liability arising out of or related to the service shall not exceed the fees you paid us in the twelve (12) months preceding the event giving rise to the claim.

14. Indemnity

You agree to defend, indemnify, and hold harmless Distack Solutions and its affiliates from and against any claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising from: (a) your use of the Service in violation of these Terms; (b) your violation of any law or third party right; (c) Customer Content you upload, send, or transmit through the Service; or (d) your interactions with end-users that violate Section 3 or 4.

15. Changes to the Service or Terms

We may change the Service at any time. We may modify these Terms by posting the updated version at this URL with a new "Last updated" date. Material changes are communicated to active customers by email or in-product notice at least 14 days before they take effect. Continued use of the Service after the effective date constitutes acceptance of the new Terms.

16. Governing law and dispute resolution

These Terms are governed by the laws of Pakistan, without regard to conflict-of-law principles. Any dispute, controversy, or claim arising out of or in connection with these Terms or the Service shall be subject to the exclusive jurisdiction of the competent courts of Pakistan. The parties may, by mutual agreement, refer disputes to arbitration in Pakistan in accordance with the Arbitration Act, 1940.

17. Miscellaneous

  • Entire agreement. These Terms, together with the Privacy Policy and any signed order form, constitute the entire agreement between you and us regarding the Service.
  • Severability. If any provision is held unenforceable, the remaining provisions remain in full force.
  • Waiver. Our failure to enforce a right or provision is not a waiver of that right or provision.
  • Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of our assets.
  • Force majeure. Neither party is liable for failure or delay caused by events beyond reasonable control.
  • No agency. Nothing here creates a partnership, agency, or employment relationship.

18. Contact

Questions about these Terms? legal@getreceptive.com. For privacy-related requests, see our Privacy Policy.